At Deals Stylo Vex Store, we approach your shopping experience with the same care we apply to our sustainable fashion collections. Whether you’re drawn to our breezy linen shorts or our designer-inspired tees, we want every aspect of your journey with us to be seamless and satisfying.

Shipping Information

Order Processing

We carefully prepare each order within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options & Delivery Times

We offer two shipping methods to suit your needs:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: We ship worldwide except to certain Asian countries and remote regions. International customers may be subject to customs fees which are the responsibility of the recipient.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in their original condition – unworn, unwashed, with tags attached, and in the original packaging.

Important Exception: For hygiene reasons, we cannot accept returns on vests unless they arrive defective or incorrect. All other items from our collections (culottes, linen shorts, shirts, shorts, and t-shirts) are eligible for return.

Simple 4-Step Return Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] with the following information:

Subject: Return Request for Order #[Your Order Number]

Email Body:
Dear Deals Stylo Vex Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Details:
– Item(s) for return: [Product Name, Size, Color]
– Reason for return: [Please specify]
– Preferred resolution: [Refund / Exchange for (specify alternative item if applicable)]

I confirm the item(s) are in original condition with tags attached.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Instructions

Within 1-2 business days, we’ll email you with:

  • Return authorization number
  • Prepaid return label (for defective/wrong items only)
  • Packaging instructions

Step 3: Ship Your Return

Package your items securely and include the original packing slip. For non-defective returns, you’ll be responsible for return shipping costs (we recommend using a trackable service).

Return Address:
Deals Stylo Vex Store Returns
84 Beacon St
Lichfield, GB CH5Z 3HA

Step 4: Processing Your Return

Once received at our warehouse, we’ll inspect the items within 3 business days and notify you via email about the status of your refund or exchange.

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

Note that original shipping fees are non-refundable, except for defective/wrong items.

Exchange Information

For size exchanges, we’ll ship your new item as soon as we process your return. If your preferred size isn’t available, we’ll issue a refund or store credit.

International Returns

For customers outside the UK, please mark the package as “Returned Goods” to avoid customs charges. We cannot refund any original customs duties or taxes paid.

Sustainable Tip: Consider donating gently used items that don’t fit, aligning with our commitment to reducing fashion waste. Many local charities welcome quality clothing donations.

For any questions about our shipping or returns policy, contact us at [email protected]. We’re committed to resolving any issues with the same attention to detail we apply to our sustainable collections.