Welcome to Deals Stylo Vex Store’s FAQ section. We’ve compiled answers to common questions about our premium yet affordable fashion offerings, delivery services, and customer care. Just like our collections that blend effortless style with ethical materials, we aim to provide transparent and helpful information for our global community of style-conscious shoppers.
About Our Products
What types of clothing does Deals Stylo Vex specialise in?
We curate premium fashion essentials that transition seamlessly from day to night, including:
- Breathable linen shorts perfect for warm weather
- Versatile culottes that work for both office and weekend wear
- Designer-inspired tees with an ethical focus
- Organic cotton shirts and athleisure pieces
- Work-to-weekend wardrobe staples
Are your products ethically made?
Absolutely. Just as our delivery options balance speed with sustainability, our collections blend affordable luxury with ethical materials. We carefully select organic cottons and sustainable fabrics that don’t compromise on style or comfort.
How do I know what size to order?
Each product page includes detailed size charts. We recommend comparing your measurements against these charts for the perfect fit. Remember, you have a 15-day window to return items if they don’t fit as expected.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save favorites, and check out faster in the future.
I forgot my password – what should I do?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to reset your password securely.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days) to get your fashion to you promptly. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing stage.
Shipping & Delivery
What shipping options do you offer?
We provide two thoughtful delivery options to match your needs:
- Standard Shipping (£12.95): Via DHL/FedEx, arriving in 10-15 days after 1-2 day processing. Ideal for last-minute wardrobe updates with reliable tracking.
- Free Shipping (Orders over £50): Via EMS in 15-25 days after processing. Perfect for conscious shoppers building capsule wardrobes.
Which countries do you ship to?
We offer effortless global delivery to style-savvy customers worldwide, excluding some parts of Asia and remote regions due to logistical constraints. We’re constantly expanding our reach – if you’re unsure about your location, feel free to contact us before ordering.
How can I track my order?
Once your order ships from our Lichfield headquarters, you’ll receive a tracking number via email. You can follow your style’s journey just like you’d track a premium brand package. Our transparent updates will show every stage until your sustainable fashion arrives pristine at your doorstep.
Why does delivery take 10-25 days?
We balance speed with sustainability in our delivery options. While we process orders swiftly (1-2 days), we choose shipping methods that keep costs reasonable while ensuring careful handling of your premium fashion pieces. The transit time accounts for customs procedures and the journey from our UK warehouse to your location.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date you receive your order to ensure perfect fits. Items must be unworn, unwashed, and in original condition with tags attached. Please email us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method as we can’t be responsible for return items lost in transit.
How long do refunds take to process?
Once we receive and inspect your return (typically within 5 business days), we’ll process your refund to the original payment method. Please allow 3-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Payments & Security
What payment methods do you accept?
For seamless checkout, we accept:
- Visa
- Mastercard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment details. You can shop with confidence knowing your transactions are secure.
Why was my payment declined?
Payment declines usually occur due to:
- Insufficient funds
- Bank security filters for international transactions
- Incorrect card details entered
Contact & Support
How can I contact customer service?
Our responsive customer service team is always here to help at [email protected]. We aim to respond to all inquiries within 24-48 hours.
Where is Deals Stylo Vex located?
Our headquarters and warehouse are located at:
84 Beacon St, Lichfield, GB CH5Z 3HA
All orders are carefully prepared and quality-checked at this location before beginning their global journey to your wardrobe.
84 Beacon St, Lichfield, GB CH5Z 3HA
All orders are carefully prepared and quality-checked at this location before beginning their global journey to your wardrobe.
Still have questions? Just like our culottes that effortlessly transition between occasions, we’re here to help you transition smoothly through your shopping experience. Reach out anytime at [email protected] – our team loves helping style-conscious shoppers like you.
Ready to refresh your wardrobe with our breathable linens and versatile essentials? Start shopping today and let Deals Stylo Vex handle the rest.